The Target Process
The Target process tackles the industry’s most pressing questions such as; how to meet the latest FCA regulations and compliance requirements; which F&I solutions provide the best customer satisfaction and which provide the best revenue; and how to make the best use of technology to improve customer relationships and create loyalty.
F&I
The sale of finance and insurance products is essential an essential revenue stream for any dealership. The sale of financial products is heavily regulated and, in many cases, already completed via a third party lender before the customer walks through the showroom door. Our process examines the steps that can be taken by dealers to maximise these revenue streams whilst remaining compliant. Based on the in-depth analysis of your business, we recommend strategies and solutions that enable you to create customer interactions that benefit both the customer and you.
IT Systems
The sale of finance and insurance products is essential an essential revenue stream for any dealership. The sale of financial products is heavily regulated and, in many cases, already completed via a third party lender before the customer walks through the showroom door. Our process examines the steps that can be taken by dealers to maximise these revenue streams whilst remaining compliant. Based on the in-depth analysis of your business, we recommend strategies and solutions that enable you to create customer interactions that benefit both the customer and you.
Compliance
If your firm hasn’t had an independent review in the last 12 months, this is something you really should consider. Even for larger firms with an in-house compliance department, an independent audit is not only good practice but it also provides reassurance that appropriate standards are being met.
ICS will spend a full day auditing the main regulatory issues within your business such as client money (if applicable), the sales process, systems and controls, complaints, etc. If there are any specific issues you would like reviewed we can include these as well. We’ll speak to relevant staff, review a sample of client files and, at the end of the day, give you a verbal de-brief. We’ll follow this up with a full report including prioritised action points so you can quickly identify any important and urgent issues.
Insurance
With a plethora of add-on insurance products in the market, it can be difficult to know which work the best for your customers and for your business. From warranty and GAP insurance, to paint protection and minor damage cover, taking a chance on a new product can be a risk, but it could also be one of the most profitable decisions you make. Our process minimises the risk by suggesting the right products for you based on your requirements.
Lead Generation
New customers are the lifeblood of your business. Understanding where they come from, why they choose you over your competition and how to attract them is essential. Our process helps you understand customer behaviour, psychology and what steps you need to take to develop new leads and convert them. We help you define clear objectives, examine structure and create winning marketing plans for hitting sales targets and other KPIs.
